What Angry Customers Reveal About Your Customer Experience
Nobody wakes up wanting to yell at a customer service rep. When someone does, it's usually because something broke down long before that phone call, and they've decided this is the moment they're finally going to say something about it.
That's the part most businesses miss. Dealing with angry customers isn't a PR problem to be managed. It's feedback, delivered louder than usual, and if you...
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