Nobody wakes up wanting to yell at a customer service rep. When someone does, it's usually because something broke down long before that phone call, and they've decided this is the moment they're finally going to say something about it.
That's the part most businesses miss. Dealing with angry customers isn't a PR problem to be managed. It's feedback, delivered louder than usual, and if you...
English
Arabic
French
Spanish
Portuguese
Deutsch
Turkish
Dutch
Italiano
Russian
Romaian
Portuguese (Brazil)
